Purchase Conditions

Clear Terms. Personal Service. A Safe Purchase.

These Purchase Conditions apply to purchases made from Kettal Mobility. Nothing in these conditions limits or excludes any mandatory rights available to consumers under Spanish or European Union law.

1. Seller Information

Caroulsel E-commerce SL
Trading as Kettal Mobility
Calle Romería del Rocío 6
29640 Fuengirola, Spain
NIF: B16798274

Email: info@kettalmobility.es
Telephone: +34 951 748 470

2. Ordering

Product Information

We aim to provide clear and accurate information about our mobility scooters, including their main features, specifications and prices. Please review the product information carefully before placing your order.

Order Confirmation

After placing an order, you will receive confirmation of your purchase. Please check the information carefully and contact us as soon as possible if anything is incorrect.

3. Prices & Payment

All prices displayed to consumers are stated in euros and include applicable taxes unless clearly stated otherwise.

The payment methods available for your purchase will be presented when your order is placed.

4. Delivery

Kettal Mobility offers free home delivery across the Costa del Sol.

Most orders are delivered within 48 hours, subject to product availability, delivery location and other circumstances that may affect delivery.

Your mobility scooter is delivered assembled and ready to use. We also provide a personal introduction to the scooter's key functions, charging and everyday operation.

If you have a special delivery requirement or require delivery outside our normal delivery area, please contact us before placing your order.

5. Right of Withdrawal for Distance Purchases

If you are a consumer and make a distance purchase, you generally have the right to withdraw from the contract within 14 calendar days without giving a reason, subject to the conditions and exceptions established by applicable consumer law.

For the purchase of goods, the withdrawal period normally begins on the day you, or a third party indicated by you other than the carrier, takes physical possession of the goods.

To exercise your right of withdrawal, you must inform Kettal Mobility of your decision before the withdrawal period expires. You may do this by email or by providing another clear statement of your decision to withdraw.

Email: info@kettalmobility.es

6. Returning a Product After Withdrawal

After notifying us of your decision to withdraw, the product must be returned without undue delay and no later than 14 calendar days after the date on which you informed us of your decision.

Unless Kettal Mobility has agreed otherwise, you are responsible for the direct cost of returning or collecting the product when exercising your right of withdrawal.

Mobility scooters are large products and normally cannot be returned by ordinary post. Please contact us before arranging the physical return so that we can provide information about the return procedure and, where applicable, the estimated direct cost of return or collection.

You may inspect and handle the product only to the extent necessary to establish its nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

7. Refunds Following Withdrawal

If you validly exercise your right of withdrawal, we will refund the payments received from you in accordance with applicable law.

Where applicable, this includes the standard delivery cost paid by you. However, if you chose a delivery method that was more expensive than our standard delivery option, we are not required to refund the additional cost.

Refunds will be made without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw.

For the sale of goods, we may withhold the refund until we have received the goods back or you have provided evidence that the goods have been returned, whichever occurs first, unless we have offered to collect the goods ourselves.

The refund will normally be made using the same payment method used for the original transaction, unless expressly agreed otherwise, and you will not incur additional charges as a result of the refund.

8. Exceptions to the Right of Withdrawal

The legal right of withdrawal does not apply in certain circumstances established by law.

For example, the right of withdrawal may not apply to goods made to the customer's specifications or goods that are clearly personalised. Where an exception applies to a particular product or purchase, this will be communicated before the purchase is completed.

9. Legal Guarantee of Conformity

New goods sold to consumers in Spain are covered by the statutory 3-year legal guarantee of conformity from the date of delivery.

The product must conform to the contract and applicable legal requirements, including requirements concerning its description, quality, functionality and normal intended use.

If a lack of conformity arises, the remedies available under applicable consumer law may include repair or replacement and, where the legal requirements are met, a price reduction or termination of the contract.

Measures required to bring the product into conformity will be handled in accordance with your statutory consumer rights and without improperly imposing costs on you.

Your statutory consumer rights are not affected or reduced by any additional commercial warranty that may be offered.

10. Damaged, Defective or Incorrect Products

If your mobility scooter arrives damaged, is defective, is not the product ordered or otherwise does not conform to the contract, please contact us as soon as reasonably possible.

We will assess the issue and assist you in accordance with your statutory consumer rights.

A claim concerning a defective or non-conforming product is separate from the 14-day right of withdrawal for distance purchases.

11. Customer Service & After-Sales Support

If you have questions about your order, delivery, mobility scooter, return or legal guarantee, please contact us.

Email: info@kettalmobility.es
Telephone: +34 951 748 470

12. Your Consumer Rights

These Purchase Conditions are intended to operate in accordance with applicable Spanish and European Union consumer law. Nothing in these conditions excludes, restricts or reduces any mandatory rights available to you as a consumer.

13. Changes to These Purchase Conditions

Kettal Mobility may update these Purchase Conditions when necessary to reflect changes to our services, business operations or applicable law. The conditions applicable to your purchase are those in force at the time your order is placed.

Questions Before You Order?

We are happy to answer any questions about our mobility scooters, delivery, returns or your purchase before you place your order.

Email: info@kettalmobility.es
Telephone: +34 951 748 470

Kettal Mobility – Personal service before, during and after your purchase.

Last updated: October 2025